FAQs
Frequently Asked Questions
Why do you use water soluble thread?
HoopSisters uses water soluble thread in the needle only when doing tack down, placement or basting stitches.
We recommend this because it means fewer thread changes during stitching and once blocks are joined, basting stitches can be washed away creating a more seamless quilt.
How do you assemble/join the blocks together?
Blocks are joined along the basting stitches on your sewing machine. Please refer to the many demonstrations found on our YouTube Channel for step-by-step pinning and joining demonstrations.
Is there a front and back to Battilizer?
There is no front and back to Battilizer. Blocks stitch beautifully no matter which side is up when hooped.
When is the digital download available for me to download?
The digital download is available immediately after you finalize your puchase. You may download directly from the Order Confirmation page.
The digital download is also available by logging into your HoopSisters account at anytime. Simply find the appropriate order and download the design files at your convenience.
Digital download files are also emailed to you shortly after your order is placed.
Digital download purchases may be download an unlimited number of times.
I ordered a USB. When I put it in my machine, I don't see the design files. What do I do?
Contact us at 866-497-4068 and we can help! Not all embroidery machines are compatible with every USB. We will make sure you get your files though.
You may also access your design files by inserting the USB into your computer and using another transfer device to move to your machine.
What formats & block sizes do you provide?
Check the product description of each design for format & block size information.
In general we provide the following formats: DST, EXP, JEF, PES, VIP, VP3
Provided block sizes vary by design, please check the product description.
What is your refund policy?
Unopened packages are good for refund within 10 days of delivery.
Opened packages are not eligible for refunds or exchange.
Downloadable designs are non-refundable.